The Creek Collection is a growing international portfolio of luxury short-term rental properties across the UK, South Africa, and France. We're looking for someone to own how these properties run and how our guests experience them – and to grow with the Collection as we expand.
This is a role where you'll build the operational backbone of a luxury hospitality brand from the inside. You'll work directly with the founder, set the standard across every property, and have real ownership of how the Collection scales. The right person treats this like their own business.
What You'll Own
The luxury standard. The cleaners are third-party. The maintenance providers are local to the rentals. Your job is to catch what they miss, and put processes in place to prevent the small mishaps that don’t align with the promise of a luxury brand – the smudge on the mirror, the linen that's been washed one time too many, the welcome note that's a day late. You are the quality bar. If a guest notices something before you do, that's a problem.
The end-to-end guest journey. From the moment a guest books to the moment they leave a review. Pre-arrival communication, in-stay responsiveness, post-stay follow-up. Every touchpoint should feel considered, personal, and unmistakably premium, utilising automation without losing the personal touch. You'll design the signature experiences that make people book us again and tell their friends.
Operations, independently. You'll coordinate cleaners, maintenance, suppliers, and on-the-ground partners across the UK, South Africa, and France – without a team reporting to you internally. You get things done through other people, and you don't need to be told what to do next.
Our presence across booking platforms. Airbnb, Booking.com, Vrbo, LekkeSlaap, Expedia, and direct channels. Listings, pricing, calendars, reviews, reputation. You'll work with our existing pricing automation infrastructure to keep rates sharp and occupancy strong.
AI and automation as part of how you work. We've built systems that take a lot of manual admin off the table. You'll work within these, suggest improvements, and use AI tools daily to drive operational efficiency. We don't expect you to be an AI engineer, but we do expect you to be someone who reaches for these tools instinctively rather than doing things the slow way.
The playbook. SOPs, checklists, escalation paths, supplier standards, and guest communication templates. Right now, a lot of this lives in the founder's head or in scattered documents. You'll codify it so the operation can scale without losing its standard.
Reporting what matters. Weekly updates to the founder on occupancy, revenue, guest feedback, operational issues, and what you're improving. Concise, useful, honest.
Your Growth
This role suits someone early-to-mid career, with the right experience and the right hunger, who wants to take real ownership of an international luxury portfolio and grow with it.
Year one: You take ownership of operations across the current portfolio. You codify the playbook, raise the standard, and prove you can run The Collection independently. Occupancy and guest satisfaction improve measurably. The founder gets time back.
Year two and beyond: As the portfolio expands, your role grows with it. You take on more commercial ownership – pricing strategy, partnerships, signature experiences, new property launches. Your performance bonus scales with the revenue you help drive. The right person can build a massive career here.
Who This Isn't For
If your reference points for "luxury" come from textbooks or three-star hotels, this role won't fit. We're looking for someone who's been inside genuine five-star operations and knows what it takes to hold that standard.
The Details
- Reports to: Founder (directly)
- Location: Remote, based in South Africa
- Hours: Full-time, with responsiveness expected during reasonable hours
- Salary: R25,000 – R30,000 per month, plus a performance-linked bonus
- Start date: As soon as the right person is found